This queue management system is the best solution for any business
requiring ticket flow management. This multi-service queue
management system allows you to manage up to 32 different queues
that can be activated for ticket dispensing based on a scheduled
time, after which the service is automatically interrupted.
It is also possible to set a different maximum number of tickets
that can be issued for each service.
You can manage up to 64 different call operators, scheduling an
operator to call a single service or multiple services called by
the same operator. You can schedule the transfer of a queue to
another operator, avoiding the need to retrieve the ticket from a
second queue after acceptance.
Schedules can be set with two daily time slots for ticket issuance,
outside of which service will be automatically suspended. Call buttons can be configured on a stunning 17-inch Samsung
touchscreen with an infrared vandal-proof touch screen.
Tickets are 8cm in size and are customizable. You can add text,
logos, and set the font size and type. The ticket also displays
information such as the number of people waiting before the number
collected.
The operator can make calls, call back numbers that have not shown
up, put the service on hold, transfer their queue to another
operator.
The system can have either a summary room monitor or an LED display
connected to a mini PC supplied by us that allows you to view calls
as well as videos and advertising images that can be programmed by
the customer.
The call can be either a sound call with the classic DON dial tone
or a voice message with a message announcing the number called and
the location of the service. This solution is useful in
multi-specialty centers where blind people may be present.
Optionally, it is also possible to provide evaluation keyboards for
the service received, with which the user can express and release
quality feedback.
In addition to the room monitor, it is possible to order counter
monitors, which are placed above the door jamb or above the
operator's counter and communicate the last number called and the
counter that called it.
For a wireless system, a maximum distance of no more than 15 meters
from the Totem is recommended, as the Totem is the server that
analyzes all incoming and outgoing information. For longer distances, a wired installation is recommended, using a
data line from the Totem to reach all the various components via a
232 or 485 serial signal.
Touch Screen Totem:
- Programmable printer for up to 32 different services and 64
operators
- Touch screen and 17" SAMSUNG color LED monitor
- Issuance of pre-cut receipts that can be customized with a LOGO
- Voice call or Bell Voice
- Printer with WINDOWS operating system
- Customization of video interface, buttons, ticket issuing times
- Available in both wireless and wired versions
- 100W External Audio Output, Built-in speakers
Main summary display for waiting room:
4-line display with 7 cm high characters in a red LED matrix, each
line will display 4 alphanumeric characters identifying the service
and the number called, followed by a second two-digit number on the
same line indicating the counter where to go with the called
number.
