17 inch Bank Service Center Touch Screen QMS Queue Ticketing
Management System
Queue Management System Solution
Companies, instftutions and retail stores customer-oriented, often
face the problem of long queues and unpredictable waiting time that
cause tension and stress among employees and customers and that
result in an efficiency decreased.
The solution is a Queue Management System, enabling more efficient
and professional treatment to the costumer. Instead of standing in
long waiting lines, customers can sit a little bit and receive some
useful information about the company's services through digital
signage and corporate television systems.
Any company or instftution, customer oriented, such as banks,
government agencies, hospitals and clinics, pharmacies, post
offices, telecommunication companies, hypermarkets, shopping
services to citizens, etc... will improve their services and
increase the image of the institution.
The Queue management software optimizes the waiting time for
customers.
and above all organize and manage the customers call in an
efficient, fast and simple for any developer or business entity.
Touch screen KIOSK
■ 17 inch IR Touch Screen,
■ Wireless Connection
■ Cold Steel Cabinet
■ Power Supply: 110-240V 50m/60Hz
■ Inbuilt Industrial PC with Intel 2.41Ghz,2G Ram,500G HDD,6USB
port,with WIndows OS
■ 80mmThermal Ticket printer with auto cutter
■ Inbuilt amplifer and 2 speaker
| Cabinet | All in one cold steel cabinet |
| LCD Display | 17” LCD Display with resolution of 1280*1024 |
| Touch Screen | 17” IR Touch Screen |
| Thermal Printer | 80mm Thermal Printer with auto cutter Ticket Include (Time, Date, Ticket No., Number of Waiting Ticket,
Service Name & Type, Counter Number ,your company logo and other
advertising text ...). |
| PC Configuration | CPU: Intel 2.41Ghz 4G DDR3,64G SSD,6 USB port Windows OS installed |
| Speaker | Inbuilt amplifier and 2 speakers |
| Power Supply | 110V-240V |
Ticket Calling Unit
■ Wireless & Wired connectivity
■ 21 buttons with following function: Call,Recall,Transfer,Callback
and etc
■ Windows based application for ticket calling
■ Shows the calling queue number and waiting number of customer
■ User can select Call,Recall, Random Call, transfer,Login and Log
out
Counter Display
■ Wireless or Wired connection
■ 2 digits for counter number,4 digits for ticket number,with arrow
for direction
■ 3.75 Dot matrix LED Counter Display with 8 digits
Waiting Area Display
■ Put the TV Display In your waiting area
■ multimedia advertising display with complete queue number information,also with your company logo and
running text
■ progress of Tickets along with advertising videos for branding
Customer Evaluation Terminal
■ Customer can rate the service level of the counter staff via this
evaluation pad
Report Management System
■ Our report system allows essential statistics to perform analysis
and efficiency.
■ User performance Report
■ Counter Performance Report
■ Graphical Dashboard
| QueueReporting | Real time report and statistics software |
| Location | seat |
| OS | Windows |
| Real time tracking |
- real-time monitoring of each counters
- Number of functional counters by agency
- Number of people waiting by agency
- Agencies with long waiting times
|
Statistics by client |
- The min time and max of the waiting time of a client
- Average customer processing time
- Number of clients served
|
| Window statistics (agent) |
- Connection time
- Processing times
- Waiting, latency and non-working times
|
| Statistics by service |
- The customer's waiting time in the service
- Average waiting time per service
- The maximum waiting time per service
|
| Agency statistics | Comparison of - Number of clients served
- Number of counters and agents
- Average waiting time
- Average processing time
- Average working time
|
| Exportation | Excel |
