lcd queue ticket dispenser electronic web based queue management
system for bank hospital and restaurant
Description Of Queue Management System Solution
Shangxu’s Queue System is a fully scalable queue management
solution that helps banks to reduce queue lengths and customer
waiting times. Our solution is user-friendly, can be easily
implemented and customized as per the needs of the banks.
It helps banks to manage both single-line as well as multi-line
queues and cater to a wide array of banking service requests from
customers easily and efficiently.
Our queue system can be integrated with your existing IT assets and
has a monitoring module that helps you to have a 360 degree
understanding of the audience visiting the bank. Digital signage is
also integrated into the queue management system which supports the
display of advertising video and centralized queue number.
Benefits Of Our Queue Management System
- Reduces queue length, as well as perceived and actual customer wait
times thus improving customer satisfaction
- Organizes your lines and enforces business rules – appointments,
priorities and so forth which help to improve business productivity
- Entertains waiting customers with integrated digital signage
- Enables performance and service level analysis, thus helping
management streamline customer service and reduce operational costs
- Allows for cross-selling opportunities through video and scroll ads
- Enables customer profile based prioritization which helps to create
positive customer experiences
Our Queue System helps banks to manage customer flow right from the
point of their entry to the point of their exit and comprises of
the following components:
Queue Management System Ticket Dispenser
Our queue management system Ticket Dispenser allows customers touch
the corresponding service category to get a token ticket with queue
number and etc information.Multiple language can be
supported,Arabic/French/Russia/Bengali/Thai and etc,even local
language can be supported.
| Cabinet | All in one cold steel cabinet |
| LCD Display | 17” LCD Display with resolution of 1280*1024 |
| Touch Screen | 17” IR Touch Screen |
| Thermal Printer | 80mm Thermal Printer with auto cutter |
| PC Configuration | CPU: Intel 2.41Ghz 4G DDR3 64G SSD 6 USB port Windows OS |
| Speaker | Inbuilt amplifier and 2 speakers |
| Power Supply | 110V-240V |
Central Monitoring System
A central monitoring system helps to present the next set of tokens
to be serviced on a display screen along with the counter number of
teller and can be customized to include digital signage.
Teller Call Terminal
The teller Call Terminal provides counter staff to call the ticket
number.It have Hardware call pad and software call pad two option
for select.
LED Counter Display
The LED counter display which put above the counter used for
display the calling number,generally one counter equiped one unit
LED cpunter Display
Waiting Room Main Display
The Main Display which put in the waiting area for showing customer
centralized queue number from all counters.It have LED and LCD two
option
Customer Feedback System
A feedback form is made available to the customer after their
service request is processed to record their valuable feedback. It
is then sent to the central administrative module for analyzing the
customer response.
Queue Management System Software
| Unicode Queue Machine Software |
| Item | Function |
| 1. Queue Controller System Program | Control the whole system |
| 2. QueuePlatform software | Custom set up the queue machine |
| 3. Ticket Issuer Software | take a queue number ticket and can customize the background picture
and button picture and can design the button position and etc |
| 4. Queue Report System Software | give out enough useful reports |
