Highly Configurable Queuing Management System (QMS) With Real Time
Report System
Delight Your Customers and Staff with Efficient and Improved
Customer Service
Our Queue Management System (QMS) is using state-of-the-art technology in queue management systems.
The system is highly configurable.The system also provides for
flexible and real time report and can export to excel and print it
out for better statistic and analysis.
Queue Management System mainly consist of :
Touch Screen Ticket Kiosks
A site can have the flexibility of multiple kiosks and consoles.
Our Queue Management System Kiosk supports multiple services which
can be configured as a priority, primary or secondary service. The
ticket layout and number range for each service is also
configurable and flexible.Multiple laguage also supported by our
Kiosk.
Technical Specification for Ticket Kiosk
17” Touch Ticket Dispenser-Wireless
Model: SX-QTK171 Gross weight:35KG
| - Free Standing modern cold steel cabinet,
- LCD Display Panel: 17-inch Industrial SAMSUNG LCD display with
resolution 1024*768 brightness
- Touch Screen:17 inch dust explosion-proof IR touch screen ,with
resolution of 4096x4096
- Inbuilt 80 mm Thermal printer with auto cutter
- Inbuilt PC
Configuration(Processor & hardware): Intel Dual Core 2.41 processor 4G DDR3 Memory Card,6 USB Port;2*RS232 port 64G SSD Inbuilt speaker and amplifier. Customized and multiple language
calling sound OS:WINDOWS - Ethernet Port:10/100 Ethernet port RJ45,Internet Access available
- Integrated queue management software as well as statistical report
software
- Multiple language available.Any language can support,such as
English, Arabic,French, Indonesia, Spanish,, etc based on the
client' s requirement;and etc local language also can support
- Ticket with logo,Background,Color and etc can be customize
- Virtual Counter Terminal (Software Keypad) Included
- Sub Service Menu supported
- Inbuilt Wireless module
- Power Supply: 110V-240V 50HZ-60HZ
- Can print out number, time, date, message and logo
|
Terminal Call Pad Unit
| Item | Description |
Terminal Call Pad Model:SX-QKP21
Dimension(L*W*D):150*90*20mm Net Weight:0.26KG | *Put on cashier’s desk *LCD display with 8 Digit,5 digit can display the queue number and
3 digit can display waiting people under service. *5VDC power supply can be directly connected *With 21 buttons with following function: Call ,RECALL ,SET ,TRANSFER ,PAUSE,TRANSFER,BACK and etc Wireless Solution |
Software Call pad
Model:SXSC01
| *Software Call Pad,can install to the counter PC via LAN to work as
an operator terminal. * display the queue number and waiting people on line. * RECALL (RAPPEL) key: recall the recent queue number *PAUSE key: service pause, pause will be displayed *TRANSFER key: Transfer the queue number to another terminal or
service. *Callback: Can call back the ticket number |
Multimedia Display
Multimedia Display is a form of Digital Signage application which
is capable of showing Ticket number, information, advertising and
other messages. By using the multimedia display, user can create
brilliant output to keep customers entertained while waiting. Each
site can have unlimited Display and displaying different content.
User is able to change and configure content of display locally.
REPORTING
Queue data and summary reports can be export to excel and print it
out
Onsite Reporting
This version provides a real-time status showing key values of
queue length, longest waiting and longest serving time. It allows a
user to check for details by day,week,month and etc .
Customer Feedback Device
Customer feedback terminal is usd for measure customer service
representative service level, company can used this devie to get
customers feedback rating through our button or touch customer
feedback device .
FEATURES
- Flexible and user friendly system
- Multiple service ticket console and expandable to KIOSK
- virtual keypad able to run in Windows OS
- Numbers can be stored and recalled automatically
- Ticket layout can be configured
- Queue data are retained in the event of a power failure
- System resumes operation automatically after power recovery
- Easy maintenance
- Low operating cost
