Bank/Hospital/Clinic/Healthcare and etc Service Counter Queue
Management Queuing System
Hospitals Queue Management System
The healthcare industry is becoming increasingly complex, providers
are being asked to deliver quality care while ensuring patient’s
safety and improving operations even when budgets are tight. It is
very challenging to manage, control access with high volumes of
visitors and staff Automation has revolutionized the healthcare
industry and made it more cost-effective for the running of
day-to-day operations.
All this complexity can be managed from one work station or
remotely via the cloud with customizable software and easy to use
graphic interfaces.
We offer a complete system which caters to diverse queuing needs
from a basic queuing system to a sophisticated, multi branch,
multi-region enterprise solutions. Your patients will be able to
enter a queue by taking a ticket via different channels such as
Self-Service Ticketing Kiosk.
Shangxu Queue Management System shall provide standard and customizable queuing solutions to cater
to diverse queuing issues faced by organizations.You can choose from Queuing systems to manage crowds and queues at
your service areas.
Our queue management system allows patients or visitors to enter a
queue by taking a ticket via different channels such as
Self-Service Ticketing Kiosk
Key Benefits of Electronic Queue Management System:
Reduces visitors wait and service time by 50%
Increases satisfaction by 30%
Eliminates irregular and haphazard queuing
Ensures seamless customer experience
Optimizes Staff Performance & Productivity
Centrally controllable and easy to use
Seamlessly fuses all components of your QMS
Measures KPIs and drives operational efficiency
Ticket Dispenser
The ticket dispenser Classic has a modern, ergonomic design and
will fit to any interior. Enclosure can be painted in any color
from the RAL palette. Standard enclosure color is gray.
Features:
Built-in PC based computer
OS: Windows
Build-in 17" LCD IR touch screen
Build-in fast thermal printer
Can have a built in speaker
Service selection through the service menu shown on the touch
screen
Support for wide variety of custom features (software)
Communication over TCP/IP
Customizable client menu design
Can be used as information kiosk
| Cabinet | All in one cold steel cabinet |
| LCD Display | 17” LCD Display with resolution of 1280*1024 |
| Touch Screen | 17” IR Touch Screen |
| Thermal Printer | 80mm Thermal Printer with auto cutter |
| PC Configuration | CPU: Intel 2.41Ghz 4G DDR3 64G SSD 6 USB port Windows OS installed |
| Speaker | Inbuilt amplifier and 2 speakers |
| Power Supply | 110V-240V |
Queue Management System | 1.Queue Management System software: control and manage the queues,
can realize the function of Multiple language calling and Multiple
language translation, and can realize the report statistic function
2.Interface and language and ticket format can be customized, and
you can add logo or some other information on the ticket, like
time, waiting people, the information can be editable |
Main Display
Main display is designed to be used with the QMS system. The main
purpose of the display is to show ticket number (4 digits) of the
summoned customer, number of counter (2 digits) to which customer
is being summoned and an arrow pointing in the direction of the
room or counter,total 4 rows.
It is made in Dot Matrix LED technology.
Features:
4 digits token number + 2 digits counter number and an arrow,total
4 rows
LEDs available in red color
Long life and energy efficient LEDs
Aluminum enclosure
Modern and ergonomic enclosure design
Wireless solution
LED Counter display
It is designed to be used with our queuing system. The main purpose
of the display is to show ticket number (4 digits) of a counter.It
is dot matrix led counter display. Display can come with or without
mounting tube and either with or without square/wide signboard for
displaying the workplace number.
Features:
total 8 digits led display
LED available in red color
Long life and energy efficient LED
Aluminum enclosure
21 buttons Keypad
It is designed to manage customer flow in the assigned
queue(s).This type of workplace keypad is usually used when there
is no need in extra functionality or there is no possibility to use
computer with a keypad application at the workplace, or for
security reasons. Workplace keypad communicates with our queue
management server application through Wireless or RS485 interface
depending on the version of the keypad. Keypad has membrane keypad
with 21 functional buttons and digital screen. Workplace keypad is
easy in use.
Features:
Call of a client by their registration order in a queue
Can realize the function of Call,Recall,Transfer,Callback and etc
Change status of a called customer to served or absent
Ticket number of a called customer is shown on LED screen
System messages shown on LED screen
No need to have a PC at workplace
It is possible to add one/all of these modules:
Qmedia player box
It helps to control the TV display layout to play advertisement
video along with queue number information and running text.
Feedback
Additional equipment, that provides possibility to rate sale
managers and gather feedback for customer service.
Queue Management System Software
| Unicode Queue Machine Software |
| Item | Function |
| 1. Queue Controller System Program | Control the whole system |
| 2. QueuePlatform software | Custom set up the queue machine |
| 3. Ticket Issuer Software | take a queue number ticket and can customize the background picture
and button picture and can design the button position and etc |
| 4. Queue Report System Software | give out enough useful reports |
