Multiple Service Computerized Wireless Arabic Queue Management
System Token Number Queuing System
Shangxu Computerized Queue Management System
Our computerized product offering is the most complete to date.
It is a powerful tool composed of a customizable base system with a
software interface which includes a variety of modules
It is a multi-service system specially designed for customer
service counters, wickets or desks providing one or multiple
services. Due to the system’s flexibility, it is capable of
fulfilling the simplest to the most sophisticated requirements
With a ticket obtained at the reception from a numbered ticket
issuing printer after selecting the appropriate service, waiting
customers are directed towards the various service areas according
to the number called.
The constant progress information on the various services
contributes to creating a calm environment by avoiding unaccounted
delays and contention amongst customers.
Consequently your image will emerge as organized, professional and
concerned with the well-being of your customers.
Of all the additional modules, the statistics module proves to be
an excellent tool for offline historical analysis of past activity,
in the form of reports and graphs.
As for our real time supervisor module, it will inform and assist
you through immediate decision-making.
Shangxu Queuing System Advantages
Better management and optimization of waiting time in real time
Precise flow analysis
Information on service time and waiting time
Improved allocation of human resources: where each agent is able to
maximize their skills
Efficient tools, for example to measure performance relating to the
impact of advertising and marketing campaigns
Production of customer visit reports which can be used, for
example, to analyze sales patterns
Increased customer satisfaction
And many more advantages.
This system is ideal to build customer loyalty in addition to
delivering competitive and efficient customer service.
Shangxu Complete Queuing System consist of the following:
1. Ticket Dispenser : IR Touch Screen LCD Monitor+ Industrial PC +
Thermal Printer (All integrated into one unit)
2. counter calling pad terminal or counter computer which install
the software call pad
3. Led/LCD Main Display(S) Screen In common waiting area.
4. Led/LCD Counter Displays Above Counter (Optional)
5. All units are interconnected by means of RS485 or wireless ways
Parameter for Shangxu Queuing System Ticket Machine
•17 inch Touch Screen LCD display • Select Service Required. •
Ticket is printed with selected service name, ticket number,number
of waiting person, date & time,welcome message and advertising text
• Includes Real Time Reporting Features. • Built in Industrial PC •
Can Link to RS485 wired or wireless •Multiple Language support •Customizable
| Cabinet | All in one cold steel cabinet |
| LCD Display | 17” LCD Display with resolution of 1280*1024 |
| Touch Screen | 17” IR Touch Screen |
| Thermal Printer | 80mm Thermal Printer with auto cutter |
| PC Configuration | CPU: Intel 2.41Ghz,4G DDR3 64G SSD ,6 USB port Windows Operation System installed |
| Speaker | Inbuilt amplifier and 2 speakers |
| Power Supply | 110V-240V |
Queue Management System Software Installed | 1.Queue Management System software: control and manage the queues,
can realize the function of Multiple language calling and Multiple
language translation, and can realize the report statistic function
2.Interface and language and ticket format can be customized, and
you can add logo or some other information on the ticket, like
time, waiting people, the information can be editable |
Shangxu Complete Queue Management System Software
| Unicode Queue Machine Software |
| Item | Function |
| 1. Queue Controller System Program | Control the whole system |
| 2. QueuePlatform software | Custom set up the queue machine |
| 3. Ticket Issuer Software | take a queue number ticket and can customize the background picture
and button picture and can design the button position and etc |
| 4. Queue Report System Software | give out enough useful reports |
